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Website Account - address details Options
minder
#1 Posted : Friday, November 20, 2009 2:13:45 PM
Rank: Newbie


Groups: Registered

Joined: 11/20/2009
Posts: 3
Points: 9
I think I have found a problem with the website account setup.

My first order with the shop had the courier confused when the delivery address had the correct details I had saved, apart from the postcode, which was shown as the billing address postcode. I thought it was my mistake on setup so I changed, saved and rechecked. The home postcode was still there!!

Interesting. So then I amended my billing postcode ONLY to something different, saved and hey-presto - this gets copied to the delivery address postcode!

Am I going mad?
Mike

Ascaso Fun, Kid Blue
Rishi
#2 Posted : Wednesday, November 25, 2009 2:05:53 PM
Rank: Administration


Groups: Fairfax Web Team

Joined: 10/7/2009
Posts: 2
Points: 6
Location: London
hi minder,

sorry to hear this, we'll look into it now and let you know the state of your sanity :-)

rishi
Rishi
#3 Posted : Wednesday, November 25, 2009 5:04:33 PM
Rank: Administration


Groups: Fairfax Web Team

Joined: 10/7/2009
Posts: 2
Points: 6
Location: London
hi minder,

i can gladdly report your sanity is intact! there was a glitch in the system; the billing postcode in your account details was being stored against the shipping postcode causing the confusion. during the checkout process, it did prompt you on the address page to confirm the incorrect postcode and then displayed it again on the payment page. we are sorry for the confusion that has occured and have credited your account with £5 which you can use on your next order.

rishi
minder
#4 Posted : Sunday, November 29, 2009 9:11:19 PM
Rank: Newbie


Groups: Registered

Joined: 11/20/2009
Posts: 3
Points: 9
Rishi - thanks :-) Much appreciated for the response.

Mike
Mike

Ascaso Fun, Kid Blue
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