To whom it may concern,
I just bought a Handpresso Domepod, carrying case (small one in black colour), domepod case and intense portafilter from your shop which delivered those items to me before X'mas.
Then I brought those things back to Hong Kong and tested the Handpresso. However, there was a very serious leakage of water between the body of the Handpresso and portafilter. I had already followed all the instructions including tried another o-ring came with the Handpresso as well as those domeod case I bought, but in vain.
I took a video and sent it to your shop's email for reference and help!
Furthermore, I am not sure whether the situation of my Handpresso is normal that when I unboxed my Handpresso, the (1) 'Water Reservoir' and the (2) plastic part with 'Water level indicators' and a short transparent plastic tube were separated.
Regards,
Alex
