Good Morning
The reason for the leaking could be to do with the seals, we do recommend the Jura coffee machines to be serviced every 2 years.
We are not the service agent for Jura but if you contact Jura products they should be able to answer your question.
Contact details:
0844 257 9229
support@stylecafe.co.ukIf you have any further questions I am more than happy to help.
tammy@fairfaxcoffee.com